Contact
Address details, directions, job vacancies, house rules and information on the Netherlands’ largest theatre’s partners can all be found here. Furthermore, this section contains various interesting facts and figures about GelreDome.
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Address and directions
Visiting addressGelreDome
Batavierenweg 25
6841 HN Arnhem
The Netherlands
Tel: +31 (0)26 8807888
Fax: +31 (0)26 8807999
Email: info@gelredome.nl
Correspondence address
GelreDome
P.O. Box 1187
6801 BD Arnhem
The Netherlands
Hall reservations
+31 (0)26 8807045
info@gelredome.nl
Conducted tours
Martin Esveld
+31 (0)26 8807316
Directions
Are you going to an event at GelreDome? If so, go to the Events page on this website and click the event you plan to attend. This will provide you with details of the traffic control measures implemented for the event in question, with a view to promoting the smooth flow of traffic.
Business visitors on weekdays should follow the directions listed below:
From Utrecht / Amsterdam
Take the A12 (Utrecht) motorway, and exit at the Arnhem / Zutphen / Velp junction. On arriving at the Velperbroek intersection, follow the directions given under the header: ‘From the Velperbroek intersection’.
From Doetinchem
Take the A12 motorway towards Arnhem, and exit at the Arnhem / Zutphen / Velp junction. On arriving at the Velperbroek intersection, follow the directions given under the header: ‘From the Velperbroek intersection’.
From Zwolle / Apeldoorn
Take the A50 motorway towards ‘s-Hertogenbosch, proceeding onto the A12 in the direction of Arnhem / Oberhausen and exit at the Arnhem / Zutphen / Velp junction. On arriving at the Velperbroek intersection, follow the directions given under the header: ‘From the Velperbroek intersection’.
From the Velperbroek intersection
Take the Arnhem / Nijmegen N325 exit and proceed straight ahead, over the Andrej Sacharov bridge and across the Rhine (Rijn). Follow the N325 until you reach a major intersection with traffic lights (Nijmeegseplein). Then go straight ahead (remaining in the right-hand lane) following the signs ‘Arnhem Centrum’. You will eventually see GelreDome on your right.
From Nijmegen / ‘s-Hertogenbosch / Rotterdam
Take the A325 from Nijmegen, proceeding in the direction of Arnhem. Turn left at the first set of traffic lights. You will see GelreDome on your left.
From Arnhem / Oosterbeek / Ede
Proceed from the centre of Arnhem, over the Nelson Mandela bridge towards Nijmegen. After travelling around 700 metres, you will see a BP filling station on your right. On arriving at the traffic lights, take the N325 Nijmegen road on the left, proceeding below Het Hoefijzer overpass. You will find GelreDome on your right-hand side.
Public transport
Visitors travelling by public transport are advised to take the train to Arnhem Central Station. Proceed to the municipal bus platform, where bus connections stopping at GelreDome depart every fifteen minutes (Bus 7). Get off at Batavierenweg, where you will find GelreDome on the right.
Facts and figures
BusyOver one million visitors pass through the turnstiles at GelreDome each year. The events complex hosts over sixty large-scale annual events. In addition, many meetings and conferences are held at GelreDome. The complex has a maximum capacity of 34,000.
Flexible
Opened on 25 March 1998, Arnhem’s GelreDome was the world’s first multifunctional events complex with a retractable football pitch. This level of flexibility also renders GelreDome the Netherlands’ largest theatre. The complex can undergo a complete transformation within just five hours, for example, from a football stadium to a pop venue or a tennis arena to an exhibition centre. Another exceptional feature of GelreDome is that it is fully heated, which makes it equally comfortable to performers and spectators.
Black box
GelreDome’s closable roof further extends its multifunctionality. When the roof is closed and the lighting extinguished, it becomes a black box which offers countless possibilities when staging shows, presentations and concerts.
Pitch
GelreDome has a retractable pitch. The flick of a switch is all that is required to extend the concrete box, which contains the pitch, through beneath the southern grandstand. GelreDome has had the same playing surface for the past decade. It is usually left outside in a south-facing area, which is exposed to the elements: Ideal conditions for grass.
Acoustics
GelreDome thanks its good acoustics to the cladding on the interior of the walls and roof, which is made of a perforated synthetic material that absorbs sound rather than reflecting it. In fact, the roof can absorb up to 50 decibels, which is equivalent to half the sound produced during a concert.
World stars
Dozens of world-famous stars have already graced the stage of GelreDome. These include Madonna, Janet Jackson, U2, Backstreet Boys, Bruce Springsteen, Bon Jovi, Britney Spears, the Spice Girls and Paul McCartney, who all gave spectacular shows. Leading Dutch artists including Marco Borsato, Anouk, André Rieu and Frans Bauer all feel entirely at home in the Netherlands’ largest theatre, which has prompted them to choose GelreDome as the venue for their shows time and time again.
Drinks
During a concert by a band such as Metallica, an average of around 40,000 litres of beer is sold. Much less is consumed during a football match, however, where the spectators generally get through about 3,500 litres. The average event is good for sales of around 3,200 kilos of snacks and sweets.
In order to serve spectators with drinks and snacks, 450 catering staff are engaged during a concert, and 150 for a football match.
Vacancies
GelreDome engages the services of temporary staffing agencies for its events.Catering trade
If you would like to work in the catering trade during events at GelreDome, then please contact Mise en Place Nijmegen by one of the following means: Tel. +31 (0)24 3601121, or www.miseenplace.eu.
Stewards
If you would like to work as a steward during events at GelreDome, please contact Vitesse’s security service. This service provides stewards during both football matches and other public events. Tel. +31 (0)26 8807306, on weekdays from 08.30 to 16.30 hours.
Open letter of application
Open letters of application should be addressed to GelreDome, P.O. Box 1187, 6801 BD Arnhem, the Netherlands, and marked Attn. Personnel Affairs dept.
Latest vacancies
There are currently no vacancies
Partners
With a view to offering optimum service to both clients and spectators of its events complex, GelreDome has forged partnerships with the following firms.Hago
Hago ensures that GelreDome is kept clean and tidy on a daily basis. Hago’s philosophy is that people work and live better in working and living environments which are well looked after. Hago has a 65-year history of operating in all branches of trade an industry. Its 7,000-strong workforce is engaged in offices, hospitals, health care facilities, schools, airports, trains, car parks and cleanrooms, such as pharmaceuticals laboratories. For further information: www.hago.nl.
Heineken
GelreDome serves Heineken beer. Heineken is the Netherlands’ largest brewer, which exports beer to some 170 countries worldwide. As Heineken considers corporate responsibility and ethics, furthermore, it continually seeks to develop news initiatives to prevent the abuse of alcohol and to reduce the environmental burden op its operations. For further information: www.heineken.nl.
KPN
KPN is the Netherlands’ largest telecommunications firm, which has been a reliable and innovative service provider to both corporate and private clients for over a century. In both Europe and the USA, KPN focuses on the provision of terrestrial and mobile telecommunications, data, Internet, call centre and media services. For further information: www.kpn.com.
Oseven
Oseven is GelreDome’s VIP caterer for football matches, concerts and other events. It serves conference packages, lunches, drinks receptions, dinners to GelreDome guests with a passion, and even organises complete parties. Oseven stands for that delicate balance of atmosphere, presentation, experience and taste. For further information: www.oseven.com.
Vrumona
GelreDome serves soft drinks supplied by Vrumona, which include such brands as Pepsi Max, 7UP, Sisi, Royal Club, Climax, JOY and Sourcy. Vrumona endeavours to remain a reliable, innovative and service oriented organisation, whose operations are focused on the consumer. Furthermore, Vrumona is a prime partner that strives to achieve greater turnover for its clients in the soft drinks sector. For further information: www.vrumona.nl.
House rules
Chapter 1: GeneralArticle 1: Definitions and applicability
1.1 Users of these House Rules are GelreDome N.V. and the legal persons associated with this company in a group (including B.V. Exploitatiemaatschappij GelreDome), S.B.V. Vitesse, and the legal persons associated with this foundation in a group, and organisers of other events in the GelreDome, hereafter referred to as 'the organisers'.
1.2 Counterparties are: the original rightful owner of an admission ticket, the holder of an admission ticket, the visitor to the GelreDome. The counterparties are referred to in these House Rules as 'the visitors'.
1.3 These House Rules apply between the organisers and their counterparties with regard to all events in the GelreDome extending from the purchase of the admission ticket, to the entrance to, and the stay in, the GelreDome.
1.4 The multifunctional events complex GelreDome, situated at Batavierenweg in Arnhem, hereafter referred to as 'the Dome'.
Article 2: Proof of identity / presentation of admission ticket
2.1 Visitors must be able to show a valid admission ticket and proof of identity when present on the site of the Dome and the satellite car parks, or when making use of the shuttle buses. Visitors may only gain access by means of the designated entrances and paths.
2.2 Every employee of the organisers, or a designated third-party, is at all times authorised to demand that visitors show a valid admission ticket and substantiate his / her right to be present at the control point or the point of destination. Visitors may on request also identify themselves by means of valid proof of identity or a card with photo issued by the GelreDome / Vitesse / or the KNVB. (Any of the following documents will apply as valid proof of identity: Seizoen Club Card, Club Card, Supporters Lidmaatschapskaart or a KNVB card or a valid substitute of such document.)
2.3 Visitors may not remain in or proceed to another part of the Dome than that to which the admission ticket grants entitlement, being the seat itself, the way to the seat and from the stadium, and related public amenities.
2.4 When leaving the area of the Dome to which the admission ticket grants entitlement, the admission ticket irrevocably ceases to be valid.
2.5 Persons under the age of 18 are granted access to the GelreLounge (business club) in the Dome only when accompanied by an adult.
2.6 Children under the age of 6 are granted access to the Dome only when accompanied by an adult.
Article 3: Alcohol, drugs, merchandise, smoking, rubbish
3.1 Visitor are prohibited from entering or staying at the Dome, the satellite car parks or the shuttle buses whilst under the influence of alcohol, drugs or any other substance, including medicines, that might adversely affect their behaviour.
3.2 Visitors are prohibited from bringing drugs and suchlike items.
3.3 Visitors are prohibited from bringing drinks. Buying and consuming (alcoholic) drinks is permitted only at/in the appropriate places or areas.
3.4 Smoking is prohibited in the GelreDome.
3.5 Selling or offering for sale merchandise such as drinks, food, souvenir articles, T-shirts, scarves, flags and suchlike in the Dome or on the ground of the Dome is only permitted if and as long as written consent is obtained from the organisers. This consent must be presented to the organisers' staff on request.
3.6 The principles reserve the right to cease, in full or in part, the sale of merchandise, drinks and food at certain times and/or in certain areas of the Dome.
3.7 Visitors shall deposit all rubbish, for instance drinks and food rubbish, in the designated bins.
Article 4: Discrimination, fireworks, weapons, nuisance
4.1 Visitors to the Dome are prohibited from bringing, using or having access to items such as glass bottles, glasses, cans, laser light pointers, banners which in the opinion of the organisers' staff have discriminatory or provocative texts, chains, blunt instruments, pointed or thrusting weapons, or other items that might be used as a weapon or as a means of disturbing the public order.
4.2 Bringing and igniting fireworks or having or possessing such items at the Dome is prohibited at all times.
4.3 Throwing any item or liquid in the Dome is not allowed.
4.4 Acting in a way that is perceived by others as provocative, threatening or discriminatory, or troublesome or as a disturbance of the peace in the Dome is not allowed. This also includes chanting slogans that others might perceive to be discriminatory. Such is to be determined at the discretion of the organisers.
4.5 Visitors to the Dome are prohibited from using or possessing materials that, in the opinion of the staff, might cause unnecessary hindrance or nuisance to third parties, which might endanger or harm another person or property, including materials intended to produce noise.
4.6 Causing any hazard to property or to the life or health or yourself or of others is not allowed, nor is causing any other form of injury. It is specifically forbidden to climb lighting columns, fences, roofs, dug-outs and other items or structures.
4.7 Standing on the seats is not allowed.
4.8 Destruction of furniture or any other property of the organisers will lead to removal from the Dome and notice of liability. The resulting costs will be recovered from the culprit.
4.9 Authorised personnel are exclusively permitted to bring dogs and other animals into the Dome or on its grounds.
4.10 Visitors are prohibited from producing noise in and near the business lounges, in any manner whatsoever, to the extent that this causes hindrance or nuisance to other users of the Dome in general, and to the users of business lounges, skyboxes and business seats in particular.
Article 5: Escape routes
5.1 On arrival in the Dome, all visitors must familiarise themselves with the escape routes to be used in the event of an emergency or threat thereof. Lifts must not be used in case of (potential) emergencies.
5.2 Entrances, stairways, aisles, steps and suchlike are all intended for use as emergency access or exits in the event of danger. Visitors are therefore strictly prohibited from remaining in such places for longer than absolutely necessary.
5.3 If for safety reasons it is necessary for one or more visitors to be excluded or removed from the Dome, these visitors must follow these instructions and have no right to compensation and/or refund.
Article 6: Seating
Visitors may only sit where they are entitled by the admission ticket; the numbering of seats must be strictly observed. The organisers retain the right to assign the original rightful owner of an admission ticket, the ticketholder and visitors to the Dome to another seat than that stated on the admission ticket, without grounds for entitlement to any compensation or refund.
Article 7: Audio-visual recordings
7.1 The making of audio and/or visual recordings for commercial purposes is not permitted in the Dome, except by persons who, in the opinion of the organisers, are authorised press photographers, film-makers or journalists. This prohibition may be extended to all purposes. In this case this will be indicated at the entrance.
7.2 A video security system is operational in the Dome. Visitors hereby consent to video recordings being made of them.
Article 8: Lifts and escalators
8.1 Passenger lifts may not be loaded in excess of the stated hoisting capacity.
8.2 The escalators and lifts may not be used for purposes other than the transport of persons and hand-sized items. The organisers accept no liability for any damage caused by the use of the lifts and/or escalators.
Article 9: Car park
9.1 Visitors can make use of paid parking on the grounds of the Dome, as well as in car parks (including shuttle car parks) indicated by the organisers.
9.2 Use of the car parks is subject the same rules as applicable to public roads, supplemented by those rules embodied in traffic signs or indications by stewards and the House Rules.
Sanctions 2: Authorities
Article 1: Instructions
1.1 Visitors must comply immediately with instructions given by employees of the organisers, the police, fire brigade, the public health authority (GG&GD) and other authorised bodies.
1.2 Employees of the organisers, and the police are entitled at any time to search visitors for the possession of unlawful items and, in the event such items are found, to confiscate or destroy them.
Section 3: Sanctions
Article 1: Exclusion
1.1 Visitors acting in breach of the provisions of these House Rules, may without prior warning be refused access to the Dome, be removed from (any part of) the Dome or be handed over to the police, by employees of the organisers, appointed persons, the police or other authorised persons and/or organisations. As a result, the admission ticket(s) of the person or persons concerned may be confiscated, and immediately and irrevocably cease(s) to be valid, without any right to refund.
1.2 If visitors commit any breach as defined above or commits a criminal act either inside the Dome, or outside, but in relation to an event and/or match in the Dome, or displays conduct which might harm the prestige of the Dome, Vitesse, the KNVB and/or third parties, the organisers are entitled to refuse such persons access to one or more events and matches in future, with or without time limit, and to take any measures necessary to implement this. This exclusion on the basis of the behaviour of the ticketholder also extends to the original rightful holder of the ticket.
1.3 Visitors acting in convention of the provisions above shall be liable for an immediately payable fine of € 500 to the GelreDome, Vitesse or the KNVB, without any formal notification or legal intervention being necessary.
Section 4: Ticket sales
Article 1.
1.1 The sale or transfer of admission tickets whether or not for commercial purposes is not permitted; this specifically includes such an act for a higher sum than stated on the ticket.
1.2 Events, including matches, are as far as possible held or played on the date(s) and time(s) stated on the admission ticket. However, the organisers retain the right at all times to make changes or correct mistakes.
1.3 The cancellation, postponement and/or non-completion of a match or event does not entitle the public to refund of (any part of) the admission price, or other compensation, subject to further rules set by the organisers.
1.4 On purchase of an admission ticket, every member of the public must be able to identify him/herself with a valid ID document issued by the government. Accepted as valid proof of identity are a passport, driving licence or tourist card. Additionally, for the purchase of admission tickets for football matches, a Seizoen Club Card, Club Card, Supporters Club Card or K.N.V.B. pass (or any valid substitute for these documents) must also be presented.
1.5 Visitors authorise employees of the organisers to, either directly or indirectly, record the details on the proof of identity, e.g., by making a copy of the proof of identity.
1.6 Besides the provisions in Section 4, the ticket sales procedure is regulated in specific instructions that form part of these House Rules. Any member of the public who has obtained an admission ticket by means other than those stipulated, may be refused access to the Dome, and have his/her admission ticket confiscated.
1.7 Any admission tickets not recognised by the automatic admission system cease to be valid and may be confiscated without the holder of the ticketholder being admitted.
Section 5: Liability
Article 1.
1.1 Visitors to the Dome are liable for any direct and indirect losses they cause, whether or not as a result of failure to comply with these House Rules, and hereby indemnify the organisers against all third party claims. Neither the organisers nor their employees are liable for losses in any form whatever suffered by the original rightful owner, the ticketholder or a visitor, unless gross culpability and/or gross negligence is proven.
1.2 Under the terms of these House Rules, the original rightful owner of the admission ticket accepts joint responsibility and liability for any breach of these House Rules committed by the ticketholder.
Section 6: Other conditions
Article 1.
Organisers have the right to instruct third parties, including the police, to (jointly) enforce the provisions of these House Rules.
Article 2.
If one or more of the above provisions is or becomes void, the other provisions shall not be affected in any way. In such case the void provision shall be replaced by a new provision that is as close as possible to the former void agreement as regards content, scope and intention.
Article 3.
Laws, directives, decrees, regulations and general terms and conditions drawn up by the government or the KNVB former integral and binding part of these House Rules. Criminal law provisions also apply to the Dome, insofar as they relate or might relate to behaviour on the public road.
Article 4.
GelreDome N.V. and B.V. Exploitatiemaatschappij GelreDome are unilaterally entitled to change the contents of the House Rules, following which the amended House Rules shall take the place of the former version.